Last Updated: July 7, 2026
Thank you for shopping with Koosia.
Order Processing
Orders are processed within [1–3 business days] after payment confirmation unless otherwise stated.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times:
● Domestic: [3–7 business days]
● International: [7–21 business days]
Delivery timelines are estimates and are not guaranteed.
Shipping Charges
Shipping charges are calculated during checkout based on delivery location and order value.
Free shipping promotions, if applicable, will be clearly indicated.
Tracking
Once your order has been dispatched, tracking information will be provided via email or SMS where available.
Delays
Unexpected delays caused by weather, customs, courier operations, or other unforeseen
circumstances are beyond our control.
Incorrect Address
Customers are responsible for providing accurate shipping information. Koosia is not
responsible for delays or losses caused by incorrect addresses provided by customers.
Lost or Damaged Shipments
If your package arrives damaged or is lost in transit, please contact us promptly so we can
assist in resolving the issue with the shipping carrier.
Contact
Email: care@koosia.com