Last Updated: July 7, 2026
Customer satisfaction is important to us.
Returns
Items may be returned within [7] days of delivery, provided they are:
● Unused
● In original condition
● With original packaging and tags
● Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned unless defective:
● Personalized or custom-made products
● Gift cards
● Final sale items
● Products damaged through misuse
Refunds
Once the returned item has been received and inspected, eligible refunds will be processed to the original payment method.
Refunds may take [5–10 business days] depending on your bank or payment provider.
Exchanges
Exchanges are available subject to stock availability.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Damaged or Incorrect Products
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with photographs of the product and packaging.
Contact
Email: care@koosia.com